Bingo101 Privacy Policy
Your Privacy Matters. Learn How We Protect Your Information.
18+ Only Last Updated: 2026
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18+ Only: Our services are intended exclusively for individuals who are at least 18 years of age. This platform is available to users located in India, except residents of the following states and union territory where our services are restricted: Telangana, Assam, Odisha, Gujarat, Maharashtra, Delhi, Andhra Pradesh, Tamil Nadu, Nagaland, and Sikkim.
This Privacy Policy forms an integral part of our Terms of Service. By accepting our Terms of Service and using this App, you acknowledge that you understand the purpose of collecting your personal information and consent to its collection, use, and processing as described in this Privacy Policy.
Please read this Privacy Policy carefully before accessing or using our services. If you do not agree to provide the personal information required during registration, you should not create an account or use our services.
Throughout this Privacy Policy, the terms "the App," "we," "our," and "us" refer to our gaming platform.
To complete your account registration, you must provide all mandatory information requested in the required fields. Failure to provide the required details will prevent your registration from being completed. In certain circumstances, we may request additional personal information to verify your identity or to grant access to specific features, including cash games and other services offered through the App.
1. Purpose of This Privacy Policy
We value your privacy and are committed to protecting the personal information you share with us. Any data collected through our App will be handled responsibly and in accordance with this Privacy Policy and all applicable laws and regulations.
To access certain features and services available on our platform (referred to throughout this Policy as the "App," "we," "our," or "us"), you may be required to provide personal information. This Privacy Policy explains how we collect, use, process, store, protect, and, where necessary, disclose your personal data.
We collect personal information only for legitimate business purposes, including but not limited to:
Creating and verifying user accounts
Maintaining and managing user accounts
Processing deposits, withdrawals, and other transactions
Preventing fraud and ensuring platform security
Understanding user preferences and improving our services and user experience
Our goal is to provide a secure and enjoyable gaming environment while maintaining the trust of our users. We process personal information in accordance with the principles of transparency, fairness, accuracy, data minimization, integrity, and confidentiality.
2. Information We Collect
Depending on your use of the App, we may collect the following categories of personal information:
Sensitive Personal Information
This may include:
- Your account password
- Financial information, such as bank account details, debit or credit card information, or other payment method details required to process transactions
Other Personal Information
We may also collect the following information:
Full name
Date of birth
Telephone or mobile number
Residential or mailing address
PAN details, where required by applicable laws
IP address and device information
Browser type, language preferences, and operating system
Date and time of your visits to the App
Referring website or source used to access our App
Photographs or images voluntarily submitted for testimonials, promotional activities, or other approved purposes
Any additional information that is classified as personal or sensitive personal information under applicable law
3. User Consent
Consent to the Collection and Use of Personal Information
By creating an account and using our App, you consent to the collection, use, storage, and processing of your Sensitive Personal Information and other personal data for the purposes described in this Privacy Policy.
Access to your personal information is strictly limited to authorized employees, contractors, and service providers who require such access to perform their responsibilities on our behalf. We implement appropriate measures to ensure that your information remains protected and is handled confidentially.
Withdrawal of Consent
You may withdraw your consent to our use of your personal information at any time by submitting a written request through our official customer support channels or designated email address. Please note that withdrawing your consent may affect our ability to provide certain services and could result in the suspension or termination of your account where the requested information is necessary for operating the App.
Notwithstanding the above, we may continue to use anonymized or aggregated information that cannot reasonably identify you for research, statistical analysis, service improvement, fraud prevention, and other legitimate business purposes.
Marketing Materials and User Content
If you voluntarily provide photographs, testimonials, or other promotional content for marketing purposes, you grant us a non-exclusive, royalty-free, and ongoing right to use, reproduce, publish, and display such content in connection with our promotional activities. We reserve the right to discontinue or remove such content at our sole discretion.
Analytics and Website Usage
To improve our services and better understand how users interact with the App, we may use analytics tools, cookies, and similar technologies to collect anonymous usage statistics. The information gathered may be used to evaluate website performance, measure advertising effectiveness, enhance user experience, and support other legitimate operational purposes.
Consent to Email Communications
By registering an account and providing your email address, you agree to receive emails from us regarding account activity, security notifications, service updates, promotional offers, and other communications related to the App.
If you choose to participate in our referral program, you acknowledge that invitation emails may be sent to the individuals you refer on your behalf. These communications may identify your registered email address as the sender.
Where permitted, we may also access and temporarily store contact information that you voluntarily provide for the sole purpose of sending referral invitations, promotional messages, or similar communications.
Consent to Telephone Communications
To maintain service quality, improve customer support, and assist in resolving disputes or inquiries, telephone conversations between you and our Customer Support team may be monitored or recorded in accordance with applicable laws.
5. Privacy Protection for Minors
Age Restriction: Our App and all related services are intended solely for individuals who are 18 years of age or older. We do not knowingly collect, process, or store personal information from anyone under the age of 18.
If you are under 18, you must not register for an account, access, or use any of our services.
If you are a parent or legal guardian and believe that your child has provided personal information to us without your knowledge or consent, please contact our Customer Support team immediately. Upon verification, we will take reasonable steps to remove the relevant information from our records in accordance with applicable laws.
6. Disclosure of Information
We may disclose your Sensitive Personal Information or other personal data where such disclosure is necessary or permitted by law, including but not limited to the following circumstances:
- To comply with applicable laws, court orders, legal proceedings, or requests from government or regulatory authorities
- To enforce our Terms of Service, this Privacy Policy, or other applicable agreements
- To investigate, prevent, or respond to suspected fraud, illegal activities, security incidents, or technical issues
- To protect the rights, property, or safety of our users, our App, our business partners, or the general public
- To establish, exercise, or defend our legal rights where required
Any disclosure of personal information will be limited to what is reasonably necessary for the relevant purpose and carried out in accordance with applicable legal requirements.
7. Limitation of Liability
This Privacy Policy is intended to explain how we collect, use, store, and protect your personal information. It does not create any contractual or legal rights beyond those expressly provided under applicable laws or our Terms of Service.
Policy Updates: We reserve the right to update, modify, or replace this Privacy Policy at any time. Any changes will become effective upon publication within the App or on our website. Your continued access to or use of our services after such updates constitutes your acceptance of the revised Privacy Policy.
To the fullest extent permitted by applicable law, our liability relating to the collection, processing, or handling of personal information shall be limited to taking reasonable corrective measures, including updating, deleting, anonymizing, or removing personal information where appropriate. Except where otherwise required by law, our total liability for any claim arising out of this Privacy Policy or the use of our services shall not exceed the maximum limitation of liability set forth in our Terms of Service.
8. Restricted Areas
Our services are available only to users who are legally permitted to participate in online cash games under the applicable laws of India.
You must not access or use our cash gaming services if:
- You are not legally authorized to conduct transactions in Indian Rupees through recognized banking channels in India
- You are located in, or accessing the App from, a jurisdiction where participation in online cash games is prohibited or restricted by law
- Your use of the App would otherwise violate any applicable local, state, or national regulations
Residents of certain Indian states, including Andhra Pradesh, Assam, Odisha, Sikkim, Nagaland, and Telangana, are prohibited from participating in cash games offered through our platform due to applicable state laws. Users are solely responsible for ensuring that their use of our services complies with the laws of their place of residence and location.
Violation: If we determine that you have accessed or used the App from a restricted jurisdiction or otherwise violated these requirements, we reserve the right to suspend or permanently terminate your account, restrict access to our services, cancel your participation in cash games or tournaments, and withhold prizes, winnings, or refunds where permitted by applicable law and our Terms of Service.
9. Refund Policy
Eligible Refund Requests
Refunds may be considered under the following circumstances:
- A payment has been successfully completed, but the credited funds are not reflected in your account
- A technical issue or system failure prevents the App from providing its services for an extended period
- You are charged more than once for the same transaction due to a payment processing error or technical malfunction
How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
Step 1: Contact our Customer Support team via WhatsApp or email and provide a detailed description of the issue.
Step 2: Our support team will review your request and work with you to resolve the problem as quickly as possible.
Step 3: If the issue cannot be resolved through other means and your request meets our refund requirements, we will process the applicable refund.
Step 4: Approved refunds are generally credited back to the original payment method or funding account within five (5) business days, although processing times may vary depending on your payment provider.
Non-Refundable Situations
Refund requests may be declined under the following circumstances:
- The deposited funds have already been credited to your account and have been partially or fully used
- More than three (3) days have passed since the original payment was made, unless otherwise required by applicable law
- We determine that the account has been involved in fraudulent activity, abuse of promotions, cheating, or any conduct that violates our Terms of Service or adversely affects other users
We reserve the right to investigate every refund request and make the final decision based on the facts of each case, our internal policies, and applicable legal requirements.
Your Privacy Matters to Us
We are committed to protecting your personal information and ensuring a safe gaming experience. Key points to remember:
- You must be 18+ to use our services
- Your data is collected and processed in accordance with this Privacy Policy
- You have the right to withdraw your consent at any time
- We implement appropriate security measures to protect your information
- Refunds are available for eligible situations as described above
If you have any questions about this Privacy Policy, please contact our Customer Support team. We are here to help.
Questions About Your Privacy?
We are committed to protecting your personal information and ensuring transparency in how we handle your data.
By using our platform, you agree to this Privacy Policy and our Terms of Service.
